Refund policy

Everything in the Kitty shop is printed to order, just for you. Because of that, we can't take returns or exchanges for size or a change of heart. Please check the size details on each product before you order.

If something arrives misprinted, damaged or defective, we'll make it right. Email justin@jjlux.co within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a refund, your choice.

Lost package? Contact us and we'll work with the carrier and our print partner to get a replacement on its way.

Wrong address? Please double-check your shipping address at checkout. If a package comes back because the address was incorrect, we can reship it, but a new shipping charge will apply.